What is Service Point?

Service Point is an anonymised transaction reporting service developed by Spatial Services to facilitate location based reporting for NSW Government. Anonymised data fields are collected in Service Point at the time of submission of the online form or application transaction and stored against the specified activity. This de-identified information can be visualised to show the client base location using business analytics tools which will assist in better management of services, with the reliability of real-time reporting.

About Service Point

Service Point enhances planning capabilities for NSW Government Departments by adding location intelligence to linked services. The Service Point API enables web-based recording of geocoded government transactions by capturing de-identified location data at an aggregated Mesh Block1 level. Service Point also supports the aggregation of data by other administrative geographies outlined in the Australian Statistical Geography Standard (ASGS) such as Statistical Areas 1 to 4 and by Local Government Areas, State Electoral Districts and Federal Electoral Divisions. These location geographies are returned to the organisation when implementing NSW Point address validation into their web-based forms. The service supports the collection, analysis and reporting of government services and their related transaction data in near real-time.

Service Point Dashboard
Spatial distribution of transactions across NSW, with Local Government Areas highlighted.

Service Point has the potential to deliver powerful reporting tools by accessing current data from the Service Point Register. This data can be applied in business analytics with the capacity to visualise transactional activity and statistics, using appropriate tools, to enhance reporting and decision making capabilities. There is no need to wait for annual or quarterly reports to be submitted as Service Point enables Location Based Reporting as transaction data is uploaded or submitted by the client.

Government organisations using web-based forms can integrate Service Point into their digital systems. Organisations capturing geographies from NSW Point address validation can embed the Service Point API service call directly into the web-based application, which provides secure and reliable collection of data. The alternate method is to embed the NSW Point Widget 2.0 address validation service into a web-based form and configure the Service Point feature.

NSW Point integration with Service Point

NSW Point is an address validation service designed to be embedded into government online forms and applications. Benefits include improved service delivery with ease of data entry by utilising predictive text to suggest addresses. The address search accesses a comprehensive authoritative national address repository for validation of physical and postal addresses and can return the available geographical and administrative information.

NSW Point provides the output parameters which are used in the Service Point application. ABS Mesh Block1 SA1, SA2, SA3, SA4; LGA; State and Federal Electoral Boundaries and Transaction date are all provided by NSW Point API.

Spatial Services recommends using Service Point in conjunction with NSW Point V2.

1Mesh Blocks are the smallest geographical area defined by the ABS. They are designed as geographic building blocks rather than as areas for the release of statistics themselves. Most Mesh Blocks contain 30 to 60 dwellings. This provides an additional level of confidentiality for data released on the ASGS. SA1, SA2, SA3 and SA4 are larger population based aggregations. Australian Statistical Geography Standard (ASGS).